Cloud
Service Cloud
16 capabilities in 5 areas, from 1,099 tasks. Open one to see what you get and how MeshMesh does it.
1,099 tasksMap
Service Cloud capabilities by area
Partner Contact CenterOther Service Cloud workOmni-ChannelKnowledgeEnhanced ChatService ConsoleBuild Agentforce Voice Agents107 tasksDiagnose Service Cloud Voice Issues61 tasksBuild VoiceCall Agent Experiences51 tasksConfigure Contact Center Telephony16 tasksConfigure Email-to-Case Intake50 tasksConfigure Einstein Agent Assist Features46 tasksConfigure Salesforce Feedback Management43 tasksConfigure Entitlement Management Milestones34 tasksConfigure Einstein Service Case Features31 tasksBuild Omni-Channel Routing Flows114 tasksConfigure Case Routing47 tasksConfigure Knowledge Articles154 tasksDeploy Agent Messaging Channels84 tasksDeploy WhatsApp Messaging Channels34 tasksConfigure Service Console Apps44 tasks
Size = tasks · colour = area · open any tile for how MeshMesh does it
Service Cloud
Enhanced Chat
- Deploy Agent Messaging ChannelsCustomers get a working web chat or messaging channel, such as an Embedded Service deployment on a website or Experience Cloud site, that routes them to a bot, an Agentforce agent or a human. This is part of Enhanced Chat: area-level work in Service Cloud.84 tasks
- Deploy WhatsApp Messaging ChannelsGet a WhatsApp or SMS channel working in Service Cloud so customers can message an agent for service or outbound conversations, and fix the channel when messages do not go through.34 tasks
Service Cloud
Omni-Channel
- Build Omni-Channel Routing FlowsGet voice, messaging, WhatsApp and email work to the right agents, with the queues, skills, presence statuses and flows that routing needs.114 tasks
- Configure Case RoutingGet cases to the right queue or agent. MeshMesh sets up and fixes queue, skill and Email-to-Case routing in Omni-Channel, and finds out why routed work is not reaching agents.47 tasks
Service Cloud
Partner Contact Center
- Build Agentforce Voice AgentsAn Agentforce voice agent that answers calls, verifies the caller and hands off to a human when needed. The work covers both building new voice agents and troubleshooting existing ones.107 tasks
- Diagnose Service Cloud Voice IssuesFind out why Service Cloud Voice calls fail to route, link to the wrong record or pop the wrong screen, then fix the setup. Much of the work happens while building or repairing voice demos.61 tasks
- Build VoiceCall Agent ExperiencesAgents get VoiceCall record pages, flows and components that guide them during and after a voice call, including call summaries, transcripts and next-step suggestions.51 tasks
- Configure Contact Center TelephonyGet a working voice channel in Service Cloud: telephony provider connected, calls routed to the right agents, and voice features such as call summaries running on top.16 tasks
- Diagnose Voice Call IntelligenceFind out why voice call features misbehave, such as work summaries that return no recommendations or call transcripts that are never stored, and fix the cause where the evidence allows.8 tasks
Service Cloud
Other Service Cloud work
- Configure Email-to-Case IntakeGet inbound support email turning into cases: routing addresses, auto-responses, assignment and threading set up, tested and fixed.50 tasks
- Configure Einstein Agent Assist FeaturesService agents get Einstein help in their console: service replies, article recommendations, work summaries and translation, switched on and grounded in the org's knowledge.46 tasks
- Configure Salesforce Feedback ManagementUsers get Salesforce Surveys set up to collect customer feedback on service channels. That includes survey links, CSAT flows that write results back to records, and reports and dashboards that show the scores.43 tasks
- Configure Entitlement Management MilestonesCases get the right entitlement and SLA clock on their own: entitlement processes, milestones and tracking are set up, and MeshMesh troubleshoots milestones that do not behave as expected.34 tasks
- Configure Einstein Service Case FeaturesA service team gets case classification, case summaries, reply suggestions and wrap-up AI turned on in their org, sometimes with an Agentforce agent that classifies and routes cases.31 tasks