Service Cloud · Partner Contact Center

Build VoiceCall Agent Experiences

Agents get VoiceCall record pages, flows and components that guide them during and after a voice call, including call summaries, transcripts and next-step suggestions.

51 tasks
Method

How MeshMesh does it

  1. Builds a demo VoiceCall record page with mock Partner Telephony calls, audio playback and transcript Lightning Web Components.
  2. Creates mock VoiceCall and call summary records and links them to an Account, so summaries can be shown without live calls.
  3. Fixes layout problems on the VoiceCall page, such as an overlapping contact highlight.
  4. Builds an Agentforce service agent with knowledge grounding. When it hits publish or metadata deploy limits, it switches to the Setup UI.
  5. Traces missing options back to permissions, such as a permission set assigned to the automated process user and not to the interactive user.
  6. Checks the org against the specification and reports what is built and what is missing.

The next capability is Build Agentforce Voice Agents. For telephony setup, see Configure Contact Center Telephony.