Service Cloud · Enhanced Chat84 tasks
Deploy Agent Messaging Channels
Customers get a working web chat or messaging channel, such as an Embedded Service deployment on a website or Experience Cloud site, that routes them to a bot, an Agentforce agent or a human. This is part of Enhanced Chat: area-level work in Service Cloud.
Method
How MeshMesh does it
- Inspects the org setup first: existing bots, Messaging channels, Embedded Service deployments and Experience Cloud sites.
- Writes a phased implementation plan and waits for the user to choose the site, the bot and the pre-chat form options.
- Sets up the messaging infrastructure for human escalation from an Agentforce service agent: queue, presence, platform event, permissions and channel definition.
- Links an External Client App with the right OAuth scopes to the channel definition so the channel can be activated.
- Builds an SMS notification flow with a messaging component, an Omni-Channel routing flow and an agent, fixing metadata deploy and query errors along the way.
- When outbound messages fail, diagnoses why through the messaging error log and the channel setup.
Next capability: Deploy WhatsApp Messaging Channels.
Products
Products and features it works with
Bars show how many of this capability's tasks touched each product.
- 1Enhanced ChatService Cloud83 tasks
Enhanced Chat