Marketing Cloud · Marketing Cloud Next12 tasks
Diagnose Marketing Email Editor Errors
Find out why an email in the Marketing Cloud Next email editor throws errors, renders wrong or shows broken content, then fix the email, its content or the flow behind it so it opens and looks as designed.
Method
How MeshMesh does it
- Reproduces the error in the editor and works out where it comes from. In one case it traced JavaScript errors on API-created drag-and-drop emails to an org-level platform bug.
- Finds the broken piece of content and replaces it. For a broken image it found the bad image URL, hosted a replacement image and swapped the URL in the HTML component.
- Works around CMS content that cannot be edited in place through the API, by recreating content and cycling flow versions.
- Where the fault is in how the email was created, reverts the flow to an email version that opens without errors, deploys it and unpublishes unused versions.
- Checks the result in the browser, though this step was often cut short by a paused session or a pending Save.
For problems that appear after an email is sent, see Diagnose Marketing Email Delivery.
Products
Products and features it works with
Bars show how many of this capability's tasks touched each product.
Features