MeshMesh from Salesforce
Agentforce · Agent Builder

Diagnose Agentforce Messaging Channel Issues

When an agent fails, stays silent or misroutes in embedded messaging, chat or an Experience Cloud site, MeshMesh finds the cause and gets the conversation working again.

102 tasks
Method

How MeshMesh does it

  1. Checks the channel setup: the Messaging Channel, the Embedded Service deployment, the SCRT2 URL and the CSP setting.
  2. Traces the root cause in the page itself. In one case the chat script's init call failed because no target element was given, and a flag blocked any retry. Experience Builder also showed a CSP violation for the bootstrap script.
  3. Fixes the embedded chat widget by correcting the routing type, the agent type and the iframe allowlist, then republishing the deployment.
  4. Diagnoses portal, chat and data library problems while a help agent and its portal are being built.
  5. Writes up the fix as an HTML guide, a recipe and a manual fix guide.

Related: Deploy Agents to Experience Cloud Sites.

Products

Products and features it works with

Bars show how many of this capability's tasks touched each product.

  1. 1Enhanced ChatService Cloud95 tasks
  2. 2Omni-ChannelService Cloud72 tasks
Features
Agent Builder

Related capabilities