MeshMesh from Salesforce
Agentforce · Agent Builder

Build Agentforce Employee Agents

Build internal agents that help employees and coworkers, such as IT service, HR or customer intelligence assistants. MeshMesh writes the agent, its topics and actions, and deploys and activates it in the org.

567 tasks
Method

How MeshMesh does it

  1. Discovers the org's data and objects before building.
  2. Writes the agent in Agent Script, with topics and actions. Agent Script is the most mentioned feature in this work.
  3. Builds the supporting pieces the agent needs, such as Apex invocable classes or flow-backed actions.
  4. Deploys, publishes and activates the agent, then makes it visible to users, for example with a permission set that grants agent access.
  5. Wires up grounding and channels: knowledge search through a flow, knowledge article fixes, trusted URLs and a Teams cutover.

A natural next step is Test Agentforce Agents.

Products

Products and features it works with

Bars show how many of this capability's tasks touched each product.

  1. 1Agentforce567 tasks
  2. 2ApexSalesforce Platform476 tasks
  3. 3Agent BuilderAgentforce409 tasks
  4. 4Users and PermissionsSalesforce Platform271 tasks
  5. 5Salesforce Platform260 tasks
  6. 6Data 360238 tasks
  7. 7Flow BuilderSalesforce Platform219 tasks
  8. 8Sales Cloud180 tasks
  9. 9Service Cloud155 tasks
  10. 10KnowledgeService Cloud114 tasks
Features
Agent Builder

Related capabilities