MeshMesh from Salesforce
Agentforce · Agentforce Analytics

Diagnose Agentforce Analytics Visibility

Find out why agent analytics, dashboards or session data are missing or empty, and fix the cause where MeshMesh can reach it, so teams can see how their agents perform.

18 tasks
Method

How MeshMesh does it

  1. Connects to the org and confirms Data 360 is active.
  2. Checks the session data model objects for sessions and participants, then confirms whether the Analytics and Sessions & Intents dashboards stay blank despite that data.
  3. Checks the related setup pages. In one org the Session Tracing Setup page returned "Page not found".
  4. For "Not set" Session Outcome values in demo data, investigates the analytics session, interaction and step objects and the Data 360 streams behind them.
  5. Works through likely causes with the user: Session Tracing, permission sets, API access, Salesforce Foundations, session data volume and browser cache.
  6. Pauses and asks the user for missing inputs when it is blocked.

Once analytics is visible, the next step is to Configure Agent Analytics.

Products

Products and features it works with

Bars show how many of this capability's tasks touched each product.

  1. 1Agentforce AnalyticsAgentforce3 tasks
Features
Agentforce Analytics

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